General / any trade
Complaint Visit template
Start with the customer’s complaint, then record what you found and the action agreed. A visit record helps UK service businesses explain warranty work without making assumptions about the cause or responsibility.
Blank printable PDF: Classic style with the JobForms badge. No sign-up needed.
What's on this sheet
JobForms
Complaint Visit
Job ref: __________
Job details
Job No.
Short answer
Job type
Choose one
□ Complaint□ Warranty / recall□ Snag
Customer
Short answer
Site details
Site / address
Short answer
Site contact
Short answer
Contact phone
Phone
Complaint
Original job ref / date
Short answer
Customer's complaint
Notes
What we found
Notes
Cause
Choose one
□ Our workmanship□ Product fault□ Customer / third party□ No fault found
Action taken today
Notes
Further action agreed
Notes
Resolved
Choose one
□ Yes□ No — follow up
Photos
Job photos
Photos · capture stamps
Time on site
Date
Date
Start
Time
Finish
Time
Duration
Visit duration
Sign off
Engineer name
Short answer
Engineer signature
Signature
Customer name
Short answer
Customer signature
Signature
Classic printable sheet · Powered by JobForms
Who uses it
General teams and UK businesses keeping a clear visit or check record. Visit sheet for customer complaints or warranty calls: issue, findings, agreed action.
Explore this industry’s formsCommon questions
Is this general / any trade sheet a certificate?
It is a practical visit record, not a certificate or guarantee. Tailor checks to the agreed work and follow any separate professional or safety requirements.
Can I print it or fill it on my phone?
Download the blank Classic PDF without signing up, or fill a copy in guest mode on your phone. Photos and signatures are available when filling digitally.
What is included on the Free plan?
Free includes Classic PDFs with the JobForms badge, up to 3 custom templates, 20 jobs per calendar month and 1 shared form. Other PDF styles and custom PDF branding are paid features.
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